Lines missing from printed document

Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

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Lines missing or only half printed

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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-28-2017 11:58 AM

5740 inkjet all in one. Printing looks like this:

Only the black cartridge is affected. This started happening with the black cartridge that came with the printer, ink level showed it was about half full. It does the same thing whether I'm printing from the computer, or making a copy. I tried aligning and cleaning the catridge many times, it didn't help. I bought a new cartridge, it worked at first. It's an HP cartridge, not a compatible or remanufactured cartridge. Date on the cartridge is 2018/05/17. Now (after about 8 months, I don't print very often) it's starting the same thing again. Cartridge level shows about 2 thirds full. I've tried aligning and cleaning a few times, it doesn't help. What could be causing this? A bad cartridge? Do these cartridges dry out? Even if they do, shouldn't my cartridge be good until 2018/05/17?